Legal
Refund Policy
Last updated: July 29, 2026.
This Refund Policy explains how Songate handles refunds for its consulting and strategy services. By purchasing our services, you agree to the terms outlined below.
Strategy calls and consultations
Complimentary strategy calls and initial consultations are provided at no charge and are not eligible for refunds. If a paid consultation is booked and you need to cancel or reschedule, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may not be eligible for a refund.
Service retainers and project fees
For ongoing consulting retainers and project-based engagements, refund eligibility is determined by the specific terms set forth in your signed service agreement. Generally, fees paid for work already performed or deliverables already delivered are non-refundable.
Requesting a refund
To request a refund, please contact us at services@songate.co with your name, service details, payment confirmation, and the reason for your request. We will review your request and respond within 7–10 business days.
Refund method
Approved refunds will be processed to the original payment method used for the transaction. Processing times may vary depending on your payment provider.
Exceptions
Songate reserves the right to deny refund requests in cases where services have already been substantially rendered, where the request is made outside the applicable timeframe, or where fraud or abuse is suspected.
Changes to this policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact us
If you have any questions about this Refund Policy, please contact us at: services@songate.co.